Library / LLMs & Generative AI / Module 3 · Project 1: Customer Support Email Assistant (prompting, structured output, tool calling) / 3.1 Understand the problem subtopic
Define the product and how we will judge it 10 min applied 30 min research 1 curated resources
Write down: input (customer email), outputs (category, intent, order number, urgency, sentiment, draft reply), users (support agents who approve before sending). Scores: category accuracy, field accuracy, % valid JSON, reply quality (1–5), cost and seconds per email.
Builds on: Machine Learning (Supervised + Unsupervised) , 3.1 Understand the problem
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