Plug-and-play platforms vs your own framework

Learn the choice: platforms (Vapi, Retell, Bland, Synthflow) give you numbers, the pipeline, dashboards and analytics in hours — fastest to launch, per-minute platform fee, less control. Frameworks (LiveKit Agents, Pipecat) mean you write and host the agent — full control, lower cost at scale, data stays with you, more engineering. This course does both: Projects 1–2 on Vapi, Projects 3–4 on LiveKit.