Scripted test calls and reading call logs

Write 20 test scenarios (simple booking, reschedule, FAQ, unknown question, interrupts the agent, speaks Hinglish, background noise, gives the number slowly, asks for a human, emergency). Call through each (or use the platform's simulated test calls). For each call read the transcript, listen to the recording, and note: goal met?, transferred correctly?, interruptions handled?, latency felt?, wrong words heard (STT errors)?